To address this, we worked with Business Sweden to develop three different scenarios, which were based on two central drivers that will shape the future industry landscape:
The rising intelligence: From Manual to Automated
A high intelligence level is characterized by an increased level of automated systems. At an early stage, this happens in customer interactions and certain work processes. A more advanced degree of intelligence are algorithm-driven business systems that have the ability to learn from feedback and previous experience. In the final stage, artificial intelligence will be central to all operations and manage most processes and even decisions.
The increased Complexity: From simple Product to Super Systems
In terms of complexity, servicification can be illustrated by a transformation from product-focused operations to the creation of a so-called super system – businesses that develop their own global platforms and digital solutions.
The report The services revolution describes the evolution of the business landscape and how it affects Swedish companies in detail.
Read more on Business Swedens website: https://www.business-sweden.com/insights/reports/the-services-revolution/.
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