Customer dialogue and marketing in the new media landscape

There are many issues left hanging in the air for those who work with customer dialogue and marketing nowadays. What does customer dialogue and engagement look like in the changing media landscape filled with influencers and globally based platform owners? And how will they react to GDPR and claim liability for collected data and recognition of their power? What does artificial intelligence mean for established club membership and sales strategies in an era with automatic genuine customer understanding and voice communication robots?